About Our Return Policy
Items shipped from Wibefel.biz and Amazon.com, can be returned within 30 days of delivery. If you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund], or [an exchange]. Please see below for more information on our return policy.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at info@wibefel.biz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@wibefel.biz.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return process
To return an item, [please email customer service at [Email Address] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:
Wibefel
444 Alaska Avenue
Suite #LP858
Torrance, CA 90503
USA
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@wibefel.biz.